1. Scope and Application

These General Terms and Conditions (GTC) apply to all business relationships between you and the online shop www.kaliskate.ch of Kali Skate GmbH, Tannrain 19, 6214 Schenkon (hereinafter “Kali”, “we”) for products that you purchase via our online shop.

We reserve the right to amend these GTC at any time; the version valid at the time you submit a binding order shall apply. Any terms and conditions deviating from and/or contrary to these GTC shall not apply between you and us.

You must read these GTC together with the following provisions carefully. A binding order may only be placed once you agree to the following conditions and our Privacy Policy (www.kaliskate.ch/terms-and-conditions) when submitting a binding order in our online shop. You also expressly declare that you are at least 18 years old and legally capable of entering into binding contracts.

 

2. Conclusion of a Purchase Contract

The presentation of our products in the online shop does not constitute a legally binding offer. Our online shop is a non-binding online catalogue, i.e. a non-binding invitation to order products from our online shop. We therefore reserve the right to change products and content (e.g. images, prices, descriptions, etc.) at any time and without prior notice. Please note that all images, illustrations, advertisements and other information connected to our products are for information purposes only and are not binding for us.

You may place a binding order for the desired products in our online shop. To do so, select products which will then be placed in the “shopping cart”. Merely placing them in the shopping cart does not yet constitute a binding order. The order only becomes binding once you click the button at the end of the ordering process in the order summary. Before submitting the order, you can change all details, identify possible input errors and correct them if necessary before placing the binding order.

After submitting your binding order, you will immediately and automatically receive an order confirmation. The order confirmation contains the details of your order. We recommend that you save the order, especially the GTC, on your device. Please note that submitting the order does not yet conclude a purchase contract. By submitting the order, you confirm that you have read the GTC and accept them without reservation.

After your binding order and acceptance of the GTC, we are free to accept your order at our own discretion or to reject/cancel it by sending a corresponding notification via email without assuming any liability towards you or any third party. Any payment already made by you will be refunded in the event of rejection/cancellation.

In any case, the following and other important reasons constitute legitimate grounds for rejection/cancellation: a product is no longer available; we do not receive authorisation for payment; the payment is not received; you violate the GTC; you commit fraudulent and/or other criminal activities.

The binding purchase contract is concluded through our acceptance of the order. Acceptance occurs at the latest upon dispatch of the ordered products. Please note that the commercial distribution or resale of our products – unless otherwise agreed – is prohibited.

 

3. Availability and Reservation of Performance for Non-Deliverable Products

All information regarding the availability of our products as well as information regarding shipping and delivery is provisional and considered approximate guidelines. They do not represent binding or guaranteed shipping and delivery dates. We assume no liability for unavailable products or for delays in shipping and delivery; liability for this is expressly excluded.

Our products are available while stocks last. Should we determine that there are not enough products available, we will inform you immediately. In this case, no contract is concluded between you and us. Furthermore, we reserve the right to limit the number of items per order and/or customer. In such a case, we will inform you promptly via email.

 

4. Prices and Shipping Costs

The products and prices correspond to those indicated on the website. All prices are listed in CHF (Swiss francs) or in euros and include statutory value-added tax (VAT) as well as, where applicable, additional charges/fees of the respective EU country. The total price of the order, including any possible additional and shipping costs and the VAT and/or fees and/or duties payable for the respective country, will be displayed at the end of the ordering process. For deliveries to countries outside Switzerland, customs duties may also apply. These are not included in the price and must be paid by you.

By submitting a binding order, you agree to the total price displayed for your order. This price can no longer be adjusted afterwards.

We reserve the right to change prices at any time. The relevant price is the one valid at the time the binding order is placed.

 

5. Terms of Payment / Credit Check

Your orders generally become due for payment immediately. You may pay the total price using any of the payment methods shown in the online shop. We reserve the right to exclude specific payment methods in individual cases. In this case, we will refer you to alternative payment options.

You expressly authorise us, at our own discretion, to carry out credit checks and, for this purpose, to transmit data about you to third parties.

By choosing a payment method, you authorise the payment either by entering your credit card details or the login details of a payment service provider. You authorise us to collect payments accordingly. Should chargebacks occur, we are entitled to reimbursement of the associated costs and bank processing fees. Under no circumstances are we liable for any fees and/or other amounts charged to you by your card issuer or bank as a result of processing your payment.

We reserve the right, if you pay by credit card or other alternative payment method, to verify the validity of the respective card, check the availability parameters and address data, and request authorisation from the card issuer or payment provider. You further confirm that the credit card is valid and the entered payment data is correct. In case of payment refusal, we reserve the right to cancel the order and refuse to dispatch the products. In such cases, you will be notified by email.

If we offer payment by invoice or advance payment, you will receive the invoice and payment slip either in advance by email or together with the ordered products. Payment must be made using the payment slip and within the specified period. If payment is not made within the deadline, we are entitled to cancel the delivery (in the case of advance payment). If payment for an invoice order is not made on time, we are entitled to charge reminder fees of CHF 25.00 per reminder. In addition, we will charge further costs associated with debt collection as well as statutory default interest. Should debt enforcement become necessary, we will charge an additional processing fee of at least CHF 200.

 

6. Delivery Conditions

Delivery is generally carried out by Swiss Post. For deliveries within the EU, the following delivery services are usually used: Swiss Post; DHL Express. All related costs must be paid by you in advance. Delivery costs are calculated according to the order summary at the end of the order.

The goods you order in our online shop will, depending on the destination and product availability, be delivered within 6–8 business days after receipt of full payment. Where products are marked as “not available” at the time of the order, we will make every effort to deliver them as soon as possible. We make every effort to meet the stated delivery times. Under no circumstances are we liable for delivery delays, regardless of their cause. You will be informed immediately by email in the event of delivery delays.

If a delivery delay lasts longer than 3 weeks beyond the original delivery date, you are entitled to cancel your order. Further claims, in particular for damages, loss of profit, etc., are excluded.

If delivery of the goods fails due to your fault, we may withdraw from the contract. Any payments already made will be refunded immediately.

 

7. Retention of Title

We retain ownership of the ordered products until they have been paid for in full.

 

8. Right of Withdrawal and Return

For all purchases of goods via our online shop (with the exception of products expressly manufactured for you), you as a consumer are entitled to a right of withdrawal within 14 days of receiving the goods, without giving any reason. Within 14 days of receipt of the goods, you or a third party designated by you (who is not the carrier) may withdraw from the contract by returning the goods to KALI Skate GmbH, Tannrain 19, 6214 Schenkon, or by clearly declaring the withdrawal in text form (e.g. by letter sent by mail, email or fax).

The 14-day withdrawal period begins on the day after receipt of the goods and is deemed observed if the goods or the withdrawal declaration are handed over to the post office or another transport company on the last day of the return period.

A prerequisite for exercising the right of withdrawal is that you return the goods unused, complete and intact, preferably in their original packaging. The goods must be returned to the following address:

KALI Skate GmbH, Tannrain 19, 6214 Schenkon.

If you withdraw from the contract and properly return the goods, we will refund the total price you paid, including delivery costs (with the exception of any additional costs resulting from you choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive the returned goods. The refund will be made using the same payment method you used originally and will always be transferred to the corresponding account used for payment, unless expressly agreed otherwise with you; in no case will fees be charged due to the refund. You should ensure that you have access to the relevant account, as we assume no liability in this regard.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You are only liable for any diminished value of the goods if this loss of value is due to handling not necessary to check the nature, characteristics and functioning of the goods.

The right of withdrawal is excluded for the following contracts:

• Delivery of products that are customised according to the customer’s specifications or clearly tailored to the customer’s personal needs (so-called custom-made, individualised products);

• Delivery of products which, for health protection or hygiene reasons, are not suitable for return and whose packaging has been opened after delivery.

 

9. Notification of Defects / Warranty

We warrant that the products correspond to the assured characteristics and are free from defects that impair their value or suitability for their intended use. Please check the products upon receipt for accuracy, completeness and potential damage. Your warranty claims are limited to replacement delivery, excluding all other claims, in particular reduction or compensation for indirect or consequential damages. If replacement delivery fails, you are entitled – only in the case of significant defects – to withdraw from the contract.

For complaints or service inquiries, please contact us at the following address, including the order number, customer number, a description of the defect and any further helpful information:

KALI Skate GmbH

Tannrain 19

6214 Schenkon

info@kaliskate.ch

The defective product must be returned to the above address together with a copy of the invoice and a detailed description of the defect. The return of the product is at your expense and risk. You should obtain confirmation of dispatch and keep this confirmation so that the return can be processed in the event of a parcel loss.

 

10. Account Registration

By registering a customer account, customers can view information about completed, open and recently shipped orders, as well as manage and store address data, payment details (if applicable) and newsletter preferences. Customer data is thus stored, and re-entry of this data for future orders is not required.

You are solely responsible for registering your customer account and must provide truthful and complete personal data required for registration. You agree to keep the personal login data for the customer account confidential and not make it accessible to unauthorised third parties. We assure that customer data will be treated confidentially and will not be passed on to third parties. Further information on data protection can be found in our Privacy Policy at [www.kaliskate.ch/terms-and-conditions].

Registration in our online shop is free of charge. You are only entitled to one customer account. We reserve the right to delete multiple accounts and to warn, block or delete and/or amend content if you violate these GTC.

We are not obliged to accept your registration and/or your order, even if you are a registered customer.

 

11. Liability

We are liable for damages caused by our own breach of obligations arising from these GTC and the associated contractual relationships only in cases of unlawful intent or gross negligence and only for proven damages. Liability for slight and moderate negligence as well as for indirect or consequential damages, irrespective of whether due to contract, tort, or any other legal ground, is expressly excluded.

The aforementioned exclusions and limitations of liability do not apply in cases of culpable injury to life, body or health directly caused by us, nor in cases where mandatory statutory provisions apply, including the provisions of the Product Liability Act.

Subject to the above, total liability under these GTC, irrespective of the legal ground and to the extent permitted by law, is limited to the price of the products that you have ordered from us and received.

We assume no liability or responsibility for non-performance or delayed performance of any obligations arising from these GTC or the related contractual relationship if such non-performance is due to events beyond our control (so-called force majeure). An event beyond our control includes, for example: strikes, protests, protest actions, lockouts or other industrial actions by third parties, invasions, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, or failure of public or private telecommunications networks, or the unavailability of rail, shipping, air, road or other means of public or private transport.

Should an event beyond our control occur which affects the performance of our contractual obligations, we will inform you as soon as reasonably possible.

 

12. Data Protection

We collect and process personal data only within the framework of statutory provisions, in particular in compliance with applicable data protection laws. Further information on the processing of customers’ personal data, their rights and related matters can be found in our Privacy Policy at [www.kaliskate.ch], which forms an integral part of these GTC.

 

13. Copyright

The information and content published in the online shop are protected by copyright and are our property or the property of the respective rights holder. Reproduction, modification, distribution or any other form of exploitation is not permitted and requires our prior written consent or the consent of the respective rights holder. We and/or the relevant rights holder expressly reserve all corresponding rights.

 

14. Severability Clause

Should any provision of these GTC be illegal, invalid or unenforceable, this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the invalid provision is deemed to be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision and the intention of the parties at the time the contract was concluded. The same applies to any potential gaps in these GTC.

 

15. Applicable Law and Place of Jurisdiction

These GTC, the contractual relationships based on them and any disputes arising from them are exclusively governed by substantive Swiss law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction for natural persons is our registered office or, for Swiss customers, the customer’s place of residence. For legal entities, our registered office is the exclusive place of jurisdiction.

These provisions apply only insofar as there are no mandatory laws in the country in which the consumer has their habitual residence that take precedence over these GTC.

 

kaliskate.ch, October 2025